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How can merchant receive MTU from customers?

Category: MiloMerchant

Merchant can "Create Payment Request" to receive the payment from customers.  1. Scan QR code directly in the milo app of the customer     a. Ask Customer to login into the app    b. Click on Pay Merc...

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How to link bank account to Milo Global Wallet?

Category: MiloWallet

You can add a bank account to milo wallet, to redeem MTU from Milo Global wallet to the bank account. See the following steps to add a bank account: -                                       ·  Login...

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How to withdraw MTU to bank account from Milo Global Wallet?

Category: MiloWallet

                                     The steps are as follows:-              · Open Milo Global App              · Click on Redeem on the top of the screen                                           ...

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Where to find payment ID for ETN purchase in Milo Global Wallet?

Category: ETN Purchase

At the end of the transaction, you can find a payment ID. The Payment Id will be required if you are taking out or sending money to Milo wallet.

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How long does it take to withdraw to bank account from Milo Global Wallet?

Category: MiloWallet

It usually takes 24 to 48 hours to transfer the money.  For more details, you can contact us at support@theglobalmate.com

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What is Milo Virtual Card?

Category: Virtual Debit Card

Milo Virtual Card is powered by the power of MasterCard. It is the same as a debit card that can be used worldwide in retail stores, online purchases, or even buying gas. You can add the prepaid card ...

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Can I transfer my eSIM to the new device?

Category: Technical Support

Once activated you will not be able to transfer your eSim.

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What if I erased my eSIM plan by accident?

Category: Technical Support

DO NOT delete your eSIM when you haven't used up your data.   If you accidentally remove your eSIM after your activation, you will need to buy a new eSIM.

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Can I use physical SIM and eSIM together?

Category: Technical Support

Yes, you can. You can choose between physical SIM and eSIM. How dual SIM works depends on the device.

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I fail to activate my eSIM.

Category: Technical Support

a. Make sure your device is unlocked. eSIM is not available for any locked device or contracted device. Please contact your carrier for more information about unlocking your device.   b. Please contac...

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I'm experiencing loss of connectivity, bad signal, and low speed

Category: Technical Support

a. Try moving various locations until you have enough signal bars to connect to 3G or 4G/LTE. A limited coverage area or no coverage area will result in poor connectivity.   b. Restart your device.

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How do I Remove/Erase Milo Global eSIM?

Category: Purchasing & Top-Up

Make sure you have exhausted your plan before you Remove/Erase your eSIM For iPhone: 1. Go to Settings -> Cellular 2. Select cellular plans you want to remove and have it removed.   For Samsung: 1....

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